AI Article Drafts Feature
Our new AI Article Drafts feature uses the power of artificial intelligence to automatically generate help articles from your helpdesk tickets and Gmail conversations. This is a great way to quickly build up your knowledge base and provide your customers with the information they need.Key Features
AI-Powered Article Generation
Our system uses a powerful AI model to generate high-quality articles from your helpdesk tickets and Gmail conversations.Draft Management System
Generated articles are saved as drafts, which you can then review, edit, and approve before publishing. The draft management system includes status tracking (draft → reviewing → approved/rejected → published).Source Tracking
Our system tracks the source of each article, whether it was generated from a helpdesk ticket, a Gmail conversation, or another AI source.Review Workflow
The review workflow allows you to approve or reject drafts, ensuring that only high-quality content is published to your knowledge base.One-Click Publishing
Once a draft has been approved, you can publish it to your knowledge base with a single click.New Page
- /dashboard/helpdesk/drafts: The main dashboard for managing your AI-generated article drafts.